Calgary's Professional Plumbing Service

Privacy Policy

Privacy Policy for Kurks Plumbing Worx

Effective Date: 2024-10-01
Last Updated:2024-10-01

At Kurks Plumbing Worx, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address, which you provide when requesting a quote or scheduling a service.
• Service Information: Details related to the services you request, including property address and descriptions of plumbing issues.
• Payment Information: Payment details collected to process transactions.
• Usage Data: Information automatically collected when you visit our website, such as IP addresses, browser types, pages visited, and duration of visits. This data helps us improve our website and user experience.

2. How We Use Your Information
We use the information we collect for the following purposes:

• Service Provision: To provide, schedule, and complete plumbing services requested by you.
• Communication: To communicate with you regarding appointments, quotes, service updates, and promotional offers.
• Payment Processing: To process payments and provide invoices.
• Customer Support: To respond to inquiries and provide customer support.
• Website Improvement: To enhance our website’s functionality and user experience.
• Legal Compliance: To comply with legal requirements and enforce our Terms and Conditions.

3. Sharing Your Information
We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors or IT support. These third parties are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Security
We take the protection of your personal information seriously and use appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. Despite these measures, no security system is completely infallible, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand website usage patterns and customize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use some features of our website.

6. Your Rights
You have certain rights concerning your personal information, including:

• Access and Update: You can request access to or updates of your personal information.
• Deletion: You can request the deletion of your personal data, subject to applicable legal requirements.
• Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe instructions included in our communications.

To exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies when visiting them.

8. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Kurks Plumbing Worx
 

By using our services or visiting our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.